Terms and Conditions

Thank you for choosing Carcare Services Pty Ltd. These terms explain the arrangements for enquiries, bookings and workshop servicing and repairs at Clyde North and Berwick. Please contact us if you have any questions.

Enquiries and bookings

Submitting an online enquiry or booking request does not confirm an appointment. Our team will contact you to confirm availability and the arrangements for your visit. Please provide accurate contact and vehicle details so we can assist you.

If you need to change or cancel your booking, please let your workshop know as soon as possible.

Agreeing on the work

Before work begins, we will agree with you on the service or assessment required and the applicable charges or basis for an estimate. Any inspection or diagnostic charge will be explained before you authorise that work.

An estimate is an indication of the expected cost based on the information available. If further work is needed, we will explain the findings and seek your approval for any additional work and charges before proceeding. A fixed quote will only change by agreement with you.

Completion and collection

We will discuss the expected completion time with you. Timing can depend on the work required and parts availability, and we will let you know if the expected collection time changes.

Payment

We will provide an itemised invoice for the work carried out. Please pay in accordance with the payment arrangements agreed with your workshop. If you have a question about an invoice, please speak with us so we can explain it.

Your consumer rights

Our goods and services come with guarantees under the Australian Consumer Law that cannot be excluded. These include guarantees that services will be provided with due care and skill, be fit for a purpose you make known to us in circumstances covered by the law, and be supplied within a reasonable time where no time has been agreed.

If goods or services do not meet the applicable consumer guarantees, you may be entitled to a remedy under the law. Nothing in these terms limits those rights.

Questions or concerns

If you have a concern about work we have carried out, please contact your workshop and tell us what has happened. We will discuss the issue with you and work towards an appropriate resolution. You can also seek guidance from Consumer Affairs Victoria.

• Clyde North: 0452 591 000
• Berwick: 0452 595 000

You are also welcome to use our general enquiry form.

Your privacy

For information about how we handle personal information, please read our Privacy Policy.

Updates

We may update these terms for future bookings. Any changes will not alter arrangements already agreed with you unless you agree to the change.