Privacy Policy
Carcare Services Pty Ltd respects your privacy. This policy explains how we handle personal information when you contact us, request a booking or use our workshop services in Clyde North and Berwick.
Information we collect
We collect information you provide through our website forms, by phone or when visiting a workshop. This may include your name, contact details, preferred workshop, vehicle details and the information you share about an enquiry or service request.
When we carry out work, we also keep relevant service, invoice and communication records. Please only include information needed to help with your enquiry. You can ask a general question without giving vehicle details, although we may need further information to arrange a booking or provide a service.
How we use your information
We use your information to respond to enquiries, organise bookings, discuss and carry out requested work, prepare invoices and maintain service records. We also use it where needed to meet our legal obligations or resolve a question about our services.
When information is shared
Information may be shared with service providers who help us operate our business, such as website, email and business administration providers, where needed for those services. We may also disclose information with your permission or where required or authorised by law.
Overseas hosting
Our website is hosted outside Australia. Information submitted through the website may therefore be processed or stored overseas by our hosting provider.
Keeping information secure
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. We keep it for as long as needed for the purposes described in this policy and any applicable record-keeping requirements, then take reasonable steps to securely delete it or remove identifying details.
Using our website
Our website and its service providers may process basic technical information, such as your IP address, browser type and pages requested, to operate and protect the website. Cookies may be used by website features. You can manage cookies through your browser settings, although some features may work differently if cookies are blocked.
We plan to use Google Analytics to understand how visitors use our website and improve it. When enabled, Google Analytics uses cookies and collects information such as pages visited, interactions with the website, approximate location and browser or device details. Google processes this information to provide website usage reports, and processing may occur outside Australia.
You can learn more about how Google Analytics handles information and the choices available to you.
Links to external services, such as Google Maps, take you to websites with their own privacy policies.
Access, corrections and privacy questions
Please contact us if you would like to ask about the personal information we hold about you, request access or a correction, or raise a privacy concern. We may ask for information to confirm your identity before providing personal records.
We will review your request or concern and respond within a reasonable time. If we cannot fulfil a request, we will explain why. If a concern remains unresolved, you can contact the Office of the Australian Information Commissioner for guidance about the options available to you.
Contact Carcare Services and let us know your enquiry is about privacy, or call your preferred workshop:
- Clyde North: 0452 591 000
- Berwick: 0452 595 000
Updates to this policy
We may update this policy when our services or information-handling practices change. The current version will be available on this page.
